TOURISM AND HOSPITALITY DIPLOMA
A training diploma in which participants study the basics of tourism management and the role of hospitality, and it aims to make the participants aware of the nature of hotels management
Details and topics of the training diploma
A training diploma in which the participants study the basics of tourism management and the role of hospitality. And it aims to make the participants more aware of hotels management, types and classifications of hotels, standards of hotel services, administrative levels in hotels, role of hospitality, hotel organizational structure, international criteria that regulates the relationship of hotel with the guests, programmes and applications used in hotels management, and many other important topics.
Who is this training diploma for?
- People who are willing to continue their education by joining a special programme in tourism and hotels management.
- Former athletes who want to have a special training in sports operation management.
- Workers in tourism and hospitality, who want to have a better understanding of tourism management.
Topics that will be studied in this training diploma
- Hospitality Industry: a general overview on hospitality forming and contents
- Hotel Industry: the importance and characteristics of hotels establishment
- Historical development in hotels industry
- Types of hotels
- Classification of hotels
- Criteria of hotels level estimation
- Studying the element of service in hotels
- Quality Management in hotels
- The concept and roles of Management
- The concept and roles of hotel management
- The concept of hotel and the services it provides
- Hotel goals
- Types of hotel management
- Administrative levels in hotels
- Duties and responsibilities of general manager (GM)
- The importance of human resources in the success of hotels work
- Hotels supply and demand
- Organizational structure of hotels and the rules from the International Hotels Association (IHA) that regulates the relationship between the hotel and the guests
- The contract relationship between the hotel and the guests
- Computer (using Property Management System PMS)
- A general overview on the sections of hotel (front office/ internal supervision/ marketing and sales/ accounts/ human resources/ foods and drinks/ security/ engineering and maintenance)
- Investment in hotels and the economic feasibility study
- Hotels industry development in Egypt
- Customers satisfying and problems solving
- Modern trends of hotels industry
Important information about this training diploma
Period: 60 hours divided on 20 lectures
Available methods of study in this diploma
- Online training, via interactive e-classes, lectures are recorded and available for participants for free
- Training in hotel halls .
